Margot The Brand Pty Ltd A.C.N.639 593 847 (we, us, our, or Margot The Brand) makes every effort to be fully transparent at all times. Accordingly, we have developed this Returns Policy to ensure that you are fully aware of your rights with respect to returns.
We want you to love your purchase with us. However, if you are in some way disappointed with your purchase, or if you change your mind, then we would want to know about it. So, with respect to any Item that you purchase from us, if you are not satisfied with the quality of the Item or you have simply changed your mind, then please let us know and we will happily provide you with a credit note or exchange.
Your entitlement to a credit note or exchange
You will be entitled to a credit note or exchange where we are required to do so under any relevant laws, including the Australian Consumer Law. You may ask for a credit note or exchange, if an item has a major problem, or is not what you expected it to be (wrong colour or fit for example). In the event that you believe that you are entitled to a credit note or exchange, you must contact us with:
- your full name and address;
- the original order number; and
- the reason for claiming the credit note or exchange.
Returning items to us
If you wish to return an item to us, we recommend that you do so as soon as possible after becoming aware of the issue, prompting your request for a credit note or exchange. Delayed claims for returns may lead to your request for an exchange or credit note being rejected.
We reserve the right to assess the condition of a returned item prior to offering a credit note or exchange. This may result in a credit note or exchange being refused by us.
Please note item(s) must be in a sellable condition and must not have been worn, altered, damaged, or washed. Be careful of make-up rubbing off on garments. Item(s) must also be in original packaging with all tags attached.
Exchange and credit note valuation
You may be entitled to a credit note or exchange equal to the cost of the item only.
The value of a returned item is determined by the amount paid and listed on your invoice or receipt. If you are exchanging for a new item, the value of the item is determined by the online listed price at the time your exchange is processed. Exchanges are subject to availability. If your preferred item is not available at the time you will receive an online credit.
How to return items
Margot The Brand takes no responsibility for items that are returned but become lost or not delivered to us. If you are concerned about loss or damage in transit, you should consider adding tracking or insurance. However, this is at your sole discretion, and Margot The Brand makes no representations or warranties in relation to the security of returned item/s.
Upon receipt of the item/s, we will inspect them and if they are returned in accordance with this Returns Policy and we are satisfied that you are entitled to a credit note or exchange, we will issue you with a credit note or exchange. We reserve the right to assess the condition and age of the returned items prior to offering an exchange, discount voucher, refund or repair.
Please email us so we can approve your return, and give you further information on returning your item/s.
Return delivery charges
We recommend you return the item to us via Registered Post so that the delivery can be tracked. All shipping costs will be the responsibility of the customer, until such time that we have confirmed that there is a fault with a product or that we have made a shipping error.
Provision of refunds or exchanges to you
If after assessing the condition of the returned item/s, your return is approved, we will send you an email confirming that your credit note will be issued. Please allow five (5) business days for returns to be processed (longer during sales periods).
Please email us if you have any questions regarding our Returns Policy.
Returns Policy last updated on 9 November 2020.