Returns Policy

REFUNDS & RETURNS POLICY

Margot The Brand Pty Ltd A.C.N.639 593 847 (we, us, our, or Margot The Brand) makes every effort to be fully transparent at all times. Accordingly, we have developed this Refunds & Returns Policy to ensure that you are fully aware of your rights with respect to refunds and returns.

10-DAY GUARANTEE


We want you to love your purchase with us. However, if you are in some way disappointed with your purchase, or if you change your mind, then we would want to know about it. So, with respect to any Item that you purchase from us, if you are not satisfied with the quality of the Item or you have simply changed your mind, then please let us know and we will happily provide you with a refund or exchange.

Our money-back guarantee is available for up to 10 days from the purchase date (the Guarantee Period) and does not apply to sale items.

Any refund requests outside of our Guarantee Period must be made in accordance with the below section titled ‘Your entitlement to a refund or exchange’.


Your entitlement to a refund or exchange


You will be entitled to a refund or exchange where we are required to do so under any relevant laws, including the Australian Consumer Law. You may ask for a refund or exchange, if an item has a major problem, or is not what you expected it to be (wrong colour or fit for example). 
In the event that you believe that you are entitled to a refund or exchange, you must contact us with:

  • your full name and address;
  • the original order number; and
  • the reason for claiming the refund or exchange.

Returning items to us

If you wish to return an item to us, we recommend that you do so as soon as possible after becoming aware of the issue, prompting your request for a refund or exchange.
 Delayed claims for refunds or exchanges may lead to your request for an exchange or refunds being rejected. 

We reserve the right to assess the condition of a returned item prior to offering a refund or exchange. This may result in a refund or exchange being refused by us. 

Please note item(s) must be in a sellable condition and must not have been worn, altered, damaged, or washed. Be careful of make-up rubbing off on garments. Item(s) must also be in original packaging with all tags attached.

Exchange and refund valuation


You may be entitled to a refund equal to the cost of the item only. You may be entitled to an exchange for an identical item, or one of a similar value. 


The value of a returned item is determined by the amount paid and listed on your invoice or receipt. If you are exchanging for a new item, the value of the item is determined by the online listed price at the time your exchange is processed. 
Exchanges are subject to availability. If your preferred item is not available at the time you will receive a refund or online credit. 

How to return items


Margot The Brand takes no responsibility for items that are returned but become lost or not delivered to us. If you are concerned about loss or damage in transit, you should consider adding tracking or insurance. However, this is at your sole discretion, and Margot The Brand makes no representations or warranties in relation to the security of returned item/s.


Upon receipt of the item/s, we will inspect them and if they are returned in accordance with this Refunds & Returns Policy and we are satisfied that you are entitled to a refund or exchange, we will issue you with a refund or exchange. 
We reserve the right to assess the condition and age of the returned items prior to offering an exchange, discount voucher, refund or repair.

Please email us so we can approve your refund, and give you further information on returning your item/s.

Return delivery charges

We recommend you return the item to us via Registered Post so that the delivery can be tracked. All shipping costs will be the responsibility of the customer, until such time that we have confirmed that there is a fault with a product or that we have made a shipping error.


Provision of refunds or exchanges to you 


If after assessing the condition of the returned item/s, your refund is approved, we will send you an email confirming that your refund will be issued. Please allow
five (5) business days for refunds to be processed (longer during sales periods). All refunds will be issued via the same payment method used to purchase the items. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within five (5) business days of us notifying you that a refund has been issued.

Enquiries


Please
email us if you have any questions regarding our Refunds & Returns Policy.
Refunds & Returns Policy last updated on 9 November 2020.